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Elysian Hills Heritage Bungalow
How we collect, use, and protect your personal information
At Elysian Hills Heritage Bungalow, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect when you visit our website or make a reservation, how we use it, and the choices available to you.
This policy applies to the website elysianhills.lk and all reservation and enquiry processes conducted through it. By using our website, you agree to the practices described here.
Last updated: June 2026
Check-in is from 2:00 PM onwards. Early check-in is subject to availability and may be arranged in advance by contacting our team.
Check-out is by 12:00 PM (noon). Late check-out may be available upon request and is subject to availability.
When you make a reservation, submit an enquiry, or contact us directly, we collect your name, email address, phone number, postal address, and any special requests or preferences you share with us.
When you browse our website, we automatically collect technical data including your IP address, browser type and version, the pages you visit, time spent on pages, referring URLs, and device information. This is collected via cookies and similar tracking technologies.
Payment details are processed securely through our third-party payment processors. We do not store your full card number or CVV on our servers.
We use your information to process and confirm bookings, communicate reservation details and updates, provide personalised guest services during your stay, and respond to enquiries and special requests.
With your consent, we may send you newsletters, seasonal offers, and updates about Elysian Hills. You may unsubscribe at any time using the link provided in any email we send.
Anonymised usage data helps us understand how visitors interact with our website so we can improve content, navigation, and the overall experience.
These are necessary for the website to function and cannot be disabled. They enable core features such as session management and secure page access.
We use Google Analytics to understand site traffic and user behaviour. This data is aggregated and anonymised. You can opt out via your browser settings or the Google Analytics opt-out browser add-on.
Most browsers allow you to refuse or delete cookies through their settings. Disabling certain cookies may affect some functionality of our website.
We implement industry-standard security measures including SSL/TLS encryption for data transmission, secure server infrastructure, and access controls limiting who within our team can view personal data.
We retain personal data for as long as necessary to fulfil the purposes described in this policy, satisfy legal obligations, or resolve disputes. Reservation records are typically kept for seven years for accounting and legal compliance.
You have the right to request a copy of the personal information we hold about you and to ask us to correct any inaccuracies.
You may request that we delete your personal data or restrict how we process it, subject to any legal obligations we must honour.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
We work with trusted third-party providers for payment processing, email communications, and website analytics. These partners are contractually required to handle your data securely and only as instructed by us.
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Our website includes a WhatsApp contact button. If you initiate contact via WhatsApp, that conversation is governed by WhatsApp's own privacy policy.
This Privacy Policy is governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact our team directly.
Elysian Hills Heritage Bungalow · Nuwara Eliya, Sri Lanka